For those of you who reside in the outer blogosphere, one of the main purposes of this blog is as an assessment piece for the master’s degree I’m currently undertaking at the Queensland University of Technology (QUT). As such the coming weeks will revolve around the company that we have chosen to research, dependent on their specific needs, potential enterprise 2.0 solutions.
My Team (please check out their blogs too)…
…and I are going to be researching the enterprise 2.0 needs of Airservices Australia.
And what do they do?
Well basically, they control the skies and make sure that nothing too heavy falls out of it.
And to do this, they provide services such as airspace management, aeronautical information, aviation communications, radio navigations aids and aviation rescue and fire fighting services. Pretty serious stuff, so understandably they have a very serious set of ethics and guidelines that they live by.
Among these are their core values that their website describes as:
- Excellence – we are the best we can be
- Inclusion – we are diverse and involved
- Cohesion – we are working together
- Initiative – we are making a difference
Now, the focus of this article is the third point and how they can achieve this “Cohesion” with respect to centralising their documentation and tacit knowledge throughout their organisation, beginning with the Network team (where Candice works).
Whose specific requirements from an Enterprise 2.0 solution are:
- Reduce the number of emails sent on a daily basis
- Improve staff productivity and efficiency
- Knowledge management
- Improve communication between teams
- Improve staff relations and encourage socialisation
There are a number of different tools that are available to solve the issues above, however the one I’m going to talk about is Atalssian’s Confluence. Confluence is a collaboration tool that enables its users to create and share files all whilst connecting people and content.
It’s essentially a supercharged web based wiki, but it’s so much more than that.
So apart from just being able to create and search for documents, the real power of Confluence is the fact that users can create their own spaces(a bit like facebook or myspace) and publish blog posts, comment on other’s content as well as operate commonly known utilities such as “likes”, “tags” (referred to as Labels in Confluence) and “@mentions“. Furthermore, the “watch” facility (or page subscriptions) where you can choose the spaces/pages/posts you are interested in and get automated notifications of when authors publish something new or a page gets updated, is particularly powerful.
Add to this the enormous user base, the developer network and the hundreds of Add-ons that are available you have an exceptionally powerful tool to enable the dissemination of knowledge through a centralised platform.
Now I could go on and on about the features of Confluence and its hugely competitive pricing structure, but it’s probably best to grab it straight from the horse’s mouth.
About andrewdcookProject Manager/Animator/Beer Snob
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